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Avocent Hardware Maintenance Silver - Extended service agreement

Avocent Hardware Maintenance Silver - Extended service agreement
Manuf.No.: 2YSLV-ACS16PT
Art.No.: S10345664
Product group: Network Service & Support /
Manufacturer: Vertiv
Avocent Hardware Maintenance Silver, Extended service agreement, advance parts replacement, 2 years, shipment, 12x5, response time: NBD, for ACS Console Server ACS16, ACS16 NEBS)
211,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Not available
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Description
Avocent Hardware Maintenance features return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support, and expedited product returns.

General

Service Included Advance parts replacement
Location Shipment
Return Shipment At customer expense
Full Contract Period 2 years
Response Time Next business day
Service Availability 12 hours a day / 5 days a week

Details

Service & Support Extended service agreement - advance parts replacement - 2 years - shipment - response time: next business day - availability: 12 hours a day / Monday-Friday
Technical support - phone consulting - 2 years - response time: 4 hours - availability: 12 hours a day / Monday-Friday - severity level 1/2
Technical support - phone consulting - 2 years - response time: 12 hours - availability: 12 hours a day / Monday-Friday - severity level 3/4

Compatibility Information

Designed For Cyclades ACS Console Server ACS16, ACS16 NEBS

Cyclades

  • ACS Console Server ACS16, ACS Console Server ACS16 NEBS