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Avocent Hardware Maintenance Gold - Extended service agreement

Avocent Hardware Maintenance Gold - Extended service agreement
Manuf.No.: 4YGLD-MPU2016
Art.No.: S10345743
Product group: Network Service & Support /
Manufacturer: Emerson
Avocent Hardware Maintenance Gold, Extended service agreement, advance parts replacement, 4 years, shipment, 24x7, response time: NBD, for Avocent MergePoint Unity 2016, 2016DAC)
753,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
Avocent Hardware Maintenance features return material authorization (RMA) and phone support. Hardware maintenance offers product updates, extended tech support, and expedited product returns.

General

Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Return Shipment At customer expense
Full Contract Period 4 years
Response Time Next business day
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - advance parts replacement - 4 Years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 Years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2
Technical support - phone consulting - 4 Years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4

Compatibility Information

Designed For Avocent MergePoint Unity 2016, 2016DAC