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Fujitsu Support Pack On-Site Service - Extended service agreement

Fujitsu Support Pack On-Site Service - Extended service agreement
Manuf.No.: FSP:GD3S63Z00DEY06
Art.No.: S10331254
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On-Site Service, Extended service agreement, parts and labour, 3 years, on-site, 24x7, response time: 4 h, for P/N: S26361-K1304-V101)
332,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years

Compatibility Information

Designed For P/N: S26361-K1304-V101

Fujitsu

  • PRIMERGY Connection Blade (Only for S26361-K1304-V101)