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Allied Telesis Net.Cover BASIC PLUS - Extended service agreement

Allied Telesis Net.Cover BASIC PLUS - Extended service agreement
Art.No.: S9043301
Product group: Network Service & Support /
Manufacturer: Allied Telesis
Allied Telesis Net.Cover BASIC PLUS, Extended service agreement, replacement, 3 years, shipment, response time: NBD, for P/N: AT-XEM-STK)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Through the Net.Cover Programs, Allied Telesis extends its expertise in network design, implementations, professional services, training and technical support to maintain and optimize network operations. Allied Telesis is unique in its ability to provide all these elements, either by itself or together with partners. The Net.Cover Basic Plus support plan gives customers access to a higher level of services than Net.Cover Basic. Ideal for network environments that require a high degree of network availability, data integrity and end-user productivity, the Net.Cover Basic Plus plan includes faster replacement of hardware. This program offers higher priority for receiving replacement units in the event of a product failure and offers 24x7x365 Emergency Phone Support.


Service Included Replacement
Location Shipment
Full Contract Period 3 years
Response Time Next business day


Service & Support Extended service agreement - replacement - 3 years - shipment - response time: next business day
Technical support - phone consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday
New releases update - 3 years
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 3 years - response time: 24 hours - availability: 24 hours a day / Monday-Sunday
Configuration - 3 years

Compatibility Information

Designed For P/N: AT-XEM-STK


  • Telesis AT-XEM-STK (Only for AT-XEM-STK)