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Polycom Premier Onsite - Extended service agreement

Polycom Premier Onsite - Extended service agreement
Manuf.No.: 4870-00967-314
Art.No.: S10116366
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier Onsite, Extended service agreement, parts and labour, 3 years, on-site, business hours, response time: NBD)
677,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Still available
Delivery time approx. 1-3 days
Description
  • Telephone technical support - Monday through Friday, or per agreement
  • Access to high-level engineering expertise to resolve complex technical problems
  • Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
  • Software updates and upgrades to correct errors or to enable new features and product functionality
  • Unlimited access to the extensive online KnowledgeBase
  • Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year
The Polycom Premier Onsite service offers the addition of onsite support delivered by a customer service engineer during business hours.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability Business hours

Details

Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: business hours
Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - inspection - 3 years - availability: business hours
New releases update - 3 years