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Intel® Preferred Service - Extended service agreement (renewal)

Intel® Preferred Service - Extended service agreement (renewal)
Manuf.No.: PRE3U12300
Art.No.: S11229175
Product group: Network Service & Support /
Manufacturer: Intel
Intel® Preferred Service, Extended service agreement (renewal), advance parts replacement, 3 years (from original purchase date of the equipment), shipment, 24x7, response time: NBD)
1.097,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
The Preferred Service offering provides expanded telephone support, RMA upgrade, and extension to the Intel® True Scale Fabric Switch Products standard warranty for applicable products.

General

Type Extended service agreement (renewal)
Service Included Advance parts replacement
Location Shipment
Full Contract Period 3 years ( from original purchase date of the equipment )
Response Time Next business day
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - advance parts replacement - 3 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - response time: 4 hours
Technical support - e-mail consulting - 3 years - response time: 8 hours
Technical support - phone consulting - 3 years - response time: 30 min - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years