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Brocade Essential Direct Support Next-Business-Day Parts - Extended service agreement

Brocade Essential Direct Support Next-Business-Day Parts - Extended service agreement
Manuf.No.: ICX6650-SVL-NDP-1
Art.No.: S11115289
Product group: Network Service & Support /
Manufacturer: Brocade
Brocade Essential Direct Support Next-Business-Day Parts, Extended service agreement, parts, 1 year, shipment, response time: NBD, for ICX 6650-32, 6650-40, 6650-48, 6650-56, 6650-80)
1.203,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Not available
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Description
  • Streamline problem resolution and increase system availability with direct access to Brocade Support resources
  • Simplify maintenance with a single support contact for all Brocade Storage Area Network (SAN) and IP hardware and software
Brocade thoroughly understands the advanced level of technical support required for maintaining large Storage Area Network (SAN) and IP networking environments. Brocade has the expertise to help ensure maximum availability of mission-critical networking resources in these complex, multivendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers. Through Brocade Direct Support, customers have a single support contact for all Brocade SAN and IP hardware and software solutions, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs. Available in most locations worldwide, Next-Business-Day Parts support provides 24 x 7 telephone support and electronic access to software updates, plus next-business-day advanced hardware replacement response on parts delivery. Physical installation of the replacement part and defective product return are to be performed by the customer.

General

Type Extended service agreement
Service Included Parts
Location Shipment
Full Contract Period 1 year
Response Time Next business day

Details

Service & Support Details Extended service agreement - parts - 1 year - shipment - response time: next business day
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year
New releases update - 1 year

Compatibility Information

Designed For Brocade ICX 6650-32, 6650-40, 6650-48, 6650-56, 6650-80

Brocade

  • ICX 6650-32, ICX 6650-40, ICX 6650-48, ICX 6650-56, ICX 6650-80