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Cisco Smart Care Service Core - Extended service agreement

Cisco Smart Care Service Core - Extended service agreement
Manuf.No.: CON-SCIN-SMS-1
Art.No.: S11013101
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco Smart Care Service Core, Extended service agreement, replacement, 1 year, shipment, 8x5, response time: NBD)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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  • Increases network visibility and provides you with the information you need to efficiently manage and continually improve your network
  • Improves the uptime, security, and performance of your network through ongoing monitoring and periodic assessments that allow you to address problems before they affect your business
  • Allows your IT staff to operate more efficiently by reducing the time and effort required to keep your network running optimally
  • Enhances your employee productivity and your responsiveness to customers through improved availability of your essential business applications
  • Optimizes your business profitability by helping you get the most from your technology investments
  • Simplifies your contract management and maintenance requirements through a single service contract that covers all of your Cisco devices
  • Combines the expertise and service advantages of both Cisco and Cisco certified partners into a single offering
Cisco Smart Care Service is a smart, collaborative networkwide service that enables your partner to deliver proactive network monitoring, health checkups, diagnostics, and software repairs, in addition to technical support for your entire Cisco network, in a single contract. Service is delivered through a local Cisco Certified Partner that works with Cisco to deliver a consistently excellent service experience to you.


Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 8 hours a day / 5 days a week


Service & Support Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 8 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2
Technical support - remote monitoring - 1 year
Technical support - preventive maintenance - 1 year
Product info support - web knowledge base access - 1 year
New releases update - 1 year
Intrusion definitions update - 1 year