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Sophos SG Premium Support - Extended service agreement

Sophos SG Premium Support - Extended service agreement
Manuf.No.: PR652CEAA
Art.No.: S14426324
Product group: Network Service & Support /
Manufacturer: Sophos
Sophos SG Premium Support, Extended service agreement, replacement, 2 years, carry-in, response time: 24 business hours, for SG 650)
7.856,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • 24/7/365 support
  • Unlimited support cases and authorized contacts
  • Software downloads, updates and maintenance
  • Phone, email and web-based support channels
  • Access to support knowledgebase
  • Basic incident handling
  • Access to support forums
  • Access to news subscriptions
  • Defined service level agreements with support credits
  • Remote technical consulting/training
  • Priority incident and malware sample handling
  • VIP access to dedicated senior technical resource team
  • Online support case management and reporting portal
  • Remote assistance support
Marketing description is not available.

General

Service Included Replacement
Location Carry-in
Full Contract Period 2 years
Response Time 24 business hours

Details

Service & Support Extended service agreement - replacement - 2 years - carry-in - response time: 24 business hours
New releases update - 2 years
Technical support - e-mail consulting - 2 years - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 2 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Sophos SG 650

Sophos

  • SG 650