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Allied Telesis Net.Cover Basic+ Plan - Extended service agreement

Allied Telesis Net.Cover Basic+ Plan - Extended service agreement
Manuf.No.: AT-X230-10GP-NCBP3
Art.No.: S13875502
Product group: Network Service & Support /
Manufacturer: Allied Telesis
Allied Telesis Net.Cover Basic+ Plan, Extended service agreement, replacement, 3 years, response time: SBD, for P/N: AT-X230-10GP, AT-x230-10GP-30, AT-X230-10GP-50)
176,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
  • 8 x 5 phone support
  • Priority queuing and escalation
  • Online Solutions - Allied Telesis self help service center
  • Real-time 24 x 7 x 365 access to the database and eService center
  • A dynamic tool, the knowledge base uses self-learning technology, constantly expanding to facilitate customer inquiries, problems and solutions
  • Browse by category, or key-word search for questions and answers in the in-depth database
  • Receive automatic updates to inquiries and answers via e-mail
  • Submit on-line questions and comments directly to the technicians
Many customers want to take additional precautions to safeguard the integrity of networked data, ensure network uptime, and maximize end-user productivity. Net.Cover is a selection of comprehensive service and support plans designed to protect your network investments.

General

Service Included Replacement
Full Contract Period 3 years
Response Time Same business day

Details

Service & Support Extended service agreement - replacement - 3 years - response time: same business day
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - availability: 9 hours a day ( 8:00 AM - 5:00 PM ) / Monday-Friday
New releases update - 3 years

Compatibility Information

Designed For P/N: AT-X230-10GP, AT-x230-10GP-30, AT-X230-10GP-50

Allied

  • Telesis AT X230-10GP (Only for AT-X230-10GP, AT-x230-10GP-30, AT-X230-10GP-50)