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Cisco Services for Intrusion Prevention Systems Signature Only - Extended service agreement

Cisco Services for Intrusion Prevention Systems Signature Only - Extended service agreement
Manuf.No.: CON-SCIP-SMS-1000
Art.No.: S11013095
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco Services for Intrusion Prevention Systems Signature Only, Extended service agreement, advance parts replacement, 1 year, 24x7, 4 h)
941,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
Cisco Services for Intrusion Prevention Systems is an integral part of the Cisco Self-Defending Network strategy. Delivering timely information, signature file updates, and comprehensive support, it allows your Cisco IPS solution to stay current on the latest threats so that malicious or damaging traffic is accurately identified, classified, and stopped in real-time. The Signature File Information provides access to network signature files and signature file-based network layer protection algorithms used to protect against and/or block network viruses.

General

Type Extended service agreement
Service Included Advance parts replacement
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - advance parts replacement - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1
Technical support - phone consulting - 1 year - response time: 4 hours - availability: business hours / Monday-Friday - severity level 2
Technical support - remote monitoring - 1 year
Technical support - preventive maintenance - 1 year
Product info support - web knowledge base access - 1 year
New releases update - 1 year