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SonicWALL E-Class Support 24x7 - Extended service agreement

SonicWALL E-Class Support 24x7 - Extended service agreement
Manuf.No.: 01-SSC-2174
Art.No.: S13718790
Product group: Network Service & Support /
Manufacturer: SonicWALL
SonicWALL E-Class Support 24x7, Extended service agreement, replacement (for appliance with 1000 concurrent users licence), 2 years, for Aventail E-Class SRA EX9000)
20.061,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • Direct access - 24x7x365 access to a team of highly-trained senior support engineers
  • Telephone/web-based support - 24x7x365 telephone and Web-based technical support
  • Software/firmware update - for all software and firmware updates and upgrades
  • Hardware replacement - advance exchange for replacement of defective hardware
  • Support tools - access to Dell SonicWALL's electronic support tools
Designed for customers with Dell SonicWALL E-Class solutions, Dell SonicWALL E-Class Support 24x7 delivers the enterprise-class support features and quality of service that enterprise companies require to keep their networks running smoothly and efficiently.

General

Service Included Replacement
Full Contract Period 2 years
Covered Configurations Appliance with 1000 concurrent users licence

Details

Service & Support Technical support - phone consulting - 2 years - availability: 24 hours a day / Monday-Sunday
Product info support - web support - 2 years
New releases update - 2 years
Extended service agreement - replacement - 2 years
Technical support - e-mail consulting - 2 years

Compatibility Information

Designed For SonicWALL Aventail E-Class SRA EX9000

SonicWALL

  • Aventail E-Class SRA EX9000 (When Capacity Value = 1000)