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SonicWALL Platinum Support - Extended service agreement

SonicWALL Platinum Support - Extended service agreement
Manuf.No.: 01-SSC-4146
Art.No.: S11799259
Product group: Network Service & Support /
Manufacturer: SonicWALL
SonicWALL Platinum Support, Extended service agreement, advance parts replacement, 5 years, on-site, response time: 24 h, for SuperMassive 9400, 9400 High Availability, 9400 TotalSecure)
36.552,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • 24 x 7 technical support provides phone, email and web-based access to designated, highly-trained senior support engineers and subject matter experts
  • Advance exchange hardware replacement provides next-business-day replacement in the event of failure, thus eliminating or minimizing hardware- related downtime
  • Subscriptions to service bulletins and newsletters bring IT up to speed on the latest information from Dell SonicWALL, keeping you current on the hottest trends and opportunities
Dell SonicWALL Platinum Support is a custom support offering that includes a comprehensive suite of services to ensure operational effectiveness and efficiency, all of which are managed and delivered by a team of senior support engineers who understand an enterprise's business and technical requirements. Built upon a proactive service and support lifecycle, Dell SonicWALL Platinum Support establishes a solid operational foundation, anticipates emerging security demands, and dynamically adapts and evolves to support an enterprise's business goals.

General

Service Included Advance parts replacement
Location On-site
Full Contract Period 5 years
Response Time 24 hours

Details

Service & Support Extended service agreement - advance parts replacement - 5 years - on-site - response time: 24 hours
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
New releases update - 5 years

Compatibility Information

Designed For SonicWALL SuperMassive 9400, 9400 High Availability, 9400 TotalSecure

SonicWALL

  • SuperMassive 9400, SuperMassive 9400 High Availability, SuperMassive 9400 TotalSecure