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HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement
Manuf.No.: U2KQ2E
Art.No.: S13744661
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 3 years, on-site, 24x7, response time: 4 h, for HPE 8/24, 8/8, SN3000, SN3000B 16Gb)
1.375,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For HPE 8/24 Base (16) Full Fabric Ports Enabled SAN Switch, 8/8 (8) Full Fabric Ports Enabled SAN Switch, 8/8 Base (0) e-port SAN Switch, SN3000, SN3000B 16Gb 24-port/12-port Active Fibre Channel Switch, SN3000B 16Gb 24-port/24-port Active Fibre Channel Switch

HPE

  • 8/24 Base (16) Full Fabric Ports Enabled SAN Switch, 8/8 (8) Full Fabric Ports Enabled SAN Switch, 8/8 Base (0) e-port SAN Switch, SN3000, SN3000B 16Gb 24-port/12-port Active Fibre Channel Switch, SN3000B 16Gb 24-port/24-port Active Fibre Channel Switch