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HPE 24x7 Software Proactive Care Service - Technical support

HPE 24x7 Software Proactive Care Service - Technical support
Manuf.No.: U3F34E
Art.No.: S10318858
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE 24x7 Software Proactive Care Service, Technical support, phone consulting, 5 years, 24x7, response time: 2 h, for HPE 1606 Switch Base to Full; StorageWorks Extension SAN Switch)
15.328,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
  • Recommendations for firmware version and software patching on supported products to help prevent problems
  • Identification of risks and issues through regular device-based proactive scans
  • Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks and recommendations
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

General

Service Included Phone consulting
Full Contract Period 5 years
Response Time 2 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 5 years
New releases update - 5 years

Compatibility Information

Designed For HPE 1606 Switch Base to Full
HPE StorageWorks Extension SAN Switch

HPE

  • 1606 Switch Base to Full, StorageWorks Extension SAN Switch