Hotline: 01805 0-AEINS (234 67)*

HPE Foundation Care Next Business Day Exchange Service - Extended service agreement

HPE Foundation Care Next Business Day Exchange Service - Extended service agreement
Manuf.No.: U4HZ6E
Art.No.: S14023969
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Next Business Day Exchange Service, Extended service agreement, replacement, 5 years, shipment, 24x7, response time: NBD)
21,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

General

Service Included Replacement
Location Shipment
Full Contract Period 5 years
Response Time Next business day
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - replacement - 5 years - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
New releases update - 5 years
Product info support - web knowledge base access - 5 years