Hotline: 01805 0-AEINS (234 67)*

HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement

HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement
Manuf.No.: H7J35A5#7G3
Art.No.: S14052622
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 24x7 Service with Defective Media Retention, Extended service agreement, parts and labour, 5 years, on-site, 24x7, response time: 4 h, for P/N: 491335R-291, 491335R-371, 589152R-AA1, 642137R-421, AK836AR, QT509AR)
3.633,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For eligible products, the defective media retention service feature allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service.

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Defective media retention - 5 years

Compatibility Information

Designed For P/N: 491335R-291, 491335R-371, 589152R-AA1, 642137R-421, AK836AR, QT509AR

HPE

  • ProLiant DL380 G5 (Only for AK836AR)
  • ProLiant DL380 G6 High Efficiency (Only for 491335R-291, 491335R-371)
  • ProLiant DL380 G7 Base (Only for 589152R-AA1)
  • ProLiant DL385p Gen8 Storage (Only for 642137R-421)
  • ProLiant ML380p Gen8 (Only for QT509AR)