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HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement

HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement
Manuf.No.: H7J35A5#7G3
Art.No.: S14052622
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 24x7 Service with Defective Media Retention, Extended service agreement, parts and labour, 5 years, on-site, 24x7, response time: 4 h, for P/N: 470065R-656, 583968R-AA1, 585335R-AA1, 589152R-AA1, 642137R-421, 703930R-421, AK836AR)
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Delivery time approx. 1-3 days
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For eligible products, the defective media retention service feature allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service.


Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week


Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Defective media retention - 5 years

Compatibility Information

Designed For P/N: 470065-650, 470065-747, 470065-748, 470065R-656, 491315R-291, 491315R-371, 491316R-291, 491316R-371, 491324R-291, 491324R-371, 491325R-371, 491332R-291, 491332R-371, 491335R-291, 491335R-371, 491505R-291, 491505R-371, 570102R-371, 570103R-371, 570109R-001, 573088R-291, 573088R-371, 573089R-371, 573090R-001, 573090R-371, 583967R-291, 583968R-291, 583968R-AA1, 583969R-371, 585335R-371, 585335R-AA1, 589152R-371, 589152R-AA1, 633405R-291, 633405R-371, 642107-421, 642119-421, 642119R-421, 642120-421, 642121-421, 642121R-421, 642135R-421, 642137R-421, 654853R-421, 654856R-421, 671163-425, 671165-425, 677278-421, 677278R-421, 703930-421, 703930R-421, 703931-421, 703932-421, 710723-421, AK836AR, QT509AR


  • ProLiant DL380 G5 (Only for AK836AR)
  • ProLiant DL380 G6 Base (Only for 491324R-291, 491324R-371, 491325R-371, 491332R-291, 491332R-371)
  • ProLiant DL380 G6 Entry (Only for 491505R-291, 491505R-371)
  • ProLiant DL380 G6 High Efficiency (Only for 491335R-291, 491335R-371)
  • ProLiant DL380 G6 Performance (Only for 491315R-291, 491315R-371, 491316R-291, 491316R-371)
  • ProLiant DL380 G7 (Only for 583967R-291, 633405R-291)
  • ProLiant DL380 G7 Base (Only for 589152R-371, 589152R-AA1, 633405R-371)
  • ProLiant DL380 G7 Efficiency (Only for 583969R-371)
  • ProLiant DL380 G7 Entry (Only for 583968R-291, 583968R-AA1)
  • ProLiant DL380p Gen8 (Only for 470065-650, 470065-747, 470065-748, 470065R-656, 671163-425, 671165-425)
  • ProLiant DL380p Gen8 Base (Only for 642107-421, 642119-421, 642119R-421, 642120-421, 677278-421, 677278R-421)
  • ProLiant DL380p Gen8 Entry (Only for 642121-421, 642121R-421)
  • ProLiant DL385 G6 Base (Only for 570103R-371)
  • ProLiant DL385 G6 Entry (Only for 570109R-001)
  • ProLiant DL385 G6 High Performance (Only for 570102R-371)
  • ProLiant DL385 G7 Base (Only for 573088R-291, 573088R-371, 585335R-371, 585335R-AA1, 654853R-421, 654856R-421)
  • ProLiant DL385 G7 Entry (Only for 573089R-371)
  • ProLiant DL385 G7 HE (Only for 573090R-001, 573090R-371)
  • ProLiant DL385p Gen8 Dedicated Workload (Only for 703931-421)
  • ProLiant DL385p Gen8 Entry (Only for 710723-421)
  • ProLiant DL385p Gen8 Maximized Consolidation (Only for 642135R-421, 703932-421)
  • ProLiant DL385p Gen8 Storage (Only for 642137R-421)
  • ProLiant DL385p Gen8 Storage Centric (Only for 703930-421, 703930R-421)
  • ProLiant ML380p Gen8 (Only for QT509AR)