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HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement

HPE Foundation Care 24x7 Service with Defective Media Retention - Extended service agreement
Manuf.No.: U2XV5E
Art.No.: S13746646
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 24x7 Service with Defective Media Retention, Extended service agreement, parts and labour, 3 years, on-site, 24x7, response time: 4 h, for Voltaire Grid Director 4036E, IB 4X, QDR RAF; Mellanox InfiniBand QDR/FDR 216)
11.049,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products. For eligible products, the defective media retention service feature allows the Customer to retain defective hard disk or eligible SSD/Flash drive components that the Customer does not want to relinquish due to sensitive data contained within the disk ('Disk or SSD/Flash Drive') covered under this service.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Defective media retention - 3 years

Compatibility Information

Designed For Voltaire Grid Director 4036E, IB 4X QDR 324-port director switch, QDR RAF
Mellanox InfiniBand QDR/FDR 216 Port Switch Chassis

Mellanox

  • InfiniBand QDR/FDR 216 Port Switch Chassis, Grid Director 4036E, IB 4X QDR 324-port director switch, QDR RAF