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HPE Foundation Care Call-To-Repair Service - Extended service agreement

HPE Foundation Care Call-To-Repair Service - Extended service agreement
Manuf.No.: H0PN1E
Art.No.: S16329184
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Call-To-Repair Service, Extended service agreement, parts and labour, 4 years, on-site, 24x7, repair time: 6 hours, for FlexFabric 12916E Switch Chassis)
131.258,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 4 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 4 Years - on-site - repair time: 6 hours ( distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 4 Years - on-site - repair time: 8 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 4 Years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 4 Years
New releases update - 4 Years
Product info support - web knowledge base access - 4 Years

Compatibility Information

Designed For HPE FlexFabric 12916E Switch Chassis

HPE

  • FlexFabric 12916E Switch Chassis