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Fujitsu Support Pack On-Site Service - Extended service agreement

Fujitsu Support Pack On-Site Service - Extended service agreement
Manuf.No.: FSP:GD4S20Z00DEY38
Art.No.: S16355733
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On-Site Service, Extended service agreement, parts and labour, 4 years, on-site, 9x5, response time: NBD, for PRIMERGY Connection Blade; PRIMERGY Ethernet Switch Intelligent Blade Panel 36/12)
242,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 4 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 4 Years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 4 Years

Compatibility Information

Designed For Fujitsu PRIMERGY Connection Blade, Connection Blade (Brocade 5450 with 14 port licence), Connection Blade (Brocade 5450 with 26 port licence), Connection Blade (Brocade 5450 with Performance Bundle)
Fujitsu PRIMERGY Ethernet Switch Intelligent Blade Panel 36/12

Cisco

  • su PRIMERGY Connection Blade, su PRIMERGY Connection Blade (Brocade 5450 with 14 port licence), su PRIMERGY Connection Blade (Brocade 5450 with 26 port licence), su PRIMERGY Connection Blade (Brocade 5450 with Performance Bundle), su PRIMERGY Ethernet Switch Intelligent Blade Panel 36/12
  • Nexus B22 Blade Fabric Extender for Fujitsu (Only for S26361-K1440-V300, S26361-K1440-V310)
  • su 10 Gbit Ethernet Pass-Thru Connection Blade 18/18 (Only for S26361-K1365-V318)
  • su 8 Gbit Fibre Channel Pass-Thru Connection Blade 18/18 (Only for S26361-K1363-V318)