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Fujitsu Support Pack On-Site Service - Extended service agreement

Fujitsu Support Pack On-Site Service - Extended service agreement
Manuf.No.: FSP:GD5SI3Z00DEY31
Art.No.: S16560655
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On-Site Service, Extended service agreement, parts and labour, 5 years (from original purchase date of the equipment), on-site, 24x7, repair time: 4 hours, must be purchased within 90 days of the product purchase, for P/N: S26361-K1431-V36)
5.700,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 5 years ( from original purchase date of the equipment )
Repair Time 4 hours
Service Availability 24 hours a day / 7 days a week
Pricing Type Must be purchased within 90 days of the product purchase

Details

Service & Support Details Extended service agreement - parts and labour - 5 years - on-site - repair time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For P/N: S26361-K1431-V36

Fujitsu

  • (Only for S26361-K1431-V36)