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HPE Foundation Care 4-Hour Exchange Service - Extended service agreement

HPE Foundation Care 4-Hour Exchange Service - Extended service agreement
Manuf.No.: H1FA2E
Art.No.: S16640604
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 4-Hour Exchange Service, Extended service agreement, replacement, 3 years, shipment, 24x7, response time: 4 h, for HPE MSR954, MSR954-W (WW); FlexNetwork MSR958)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Delivery time approx. 1-3 days
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.


Service Included Replacement
Location Shipment
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week


Service & Support Extended service agreement - replacement - 3 years - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years

Compatibility Information

Designed For HPE MSR954, MSR954-W (WW)
HPE FlexNetwork MSR958


  • FlexNetwork MSR958, MSR954, MSR954-W (WW)