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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention - Extended service agreement
Manuf.No.: U6KS5E
Art.No.: S16641725
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 3 years, on-site, 24x7, repair time: 6 hours, for HPE 5120-16G SI Switch)
1.341,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 3 years - on-site - repair time: 6 hours ( distance from customer site - 80 km ) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 3 years - on-site - repair time: 8 hours ( distance from customer site - 160 km ) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
New releases update - 3 years
Product info support - web knowledge base access - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For HPE 5120-16G SI Switch

HPE

  • 5120-16G SI Switch