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HPE Foundation Care Next Business Day Exchange Service - Extended service agreement

HPE Foundation Care Next Business Day Exchange Service - Extended service agreement
Manuf.No.: U6LJ1E
Art.No.: S16641602
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Next Business Day Exchange Service, Extended service agreement, replacement, 1 year, shipment, 9x5, response time: NBD, for HPE 5120-24G-PoE+ SI Switch)
134,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

General

Type Extended service agreement
Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year
Product info support - web knowledge base access - 1 year

Compatibility Information

Designed For HPE 5120-24G-PoE+ SI Switch

HPE

  • 5120-24G-PoE+ SI Switch