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HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
Manuf.No.:U7DW9E
Art.No.:S16640979
Product group:Network Devices Service Options
Manufacturer:Hewlett Packard Enterprise
HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 5 years, on-site, 9x5, response time: NBD
1.333,00 €
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Shopping cart
Description - HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

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Technical data - HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 5 years
New releases update - 5 years
Product info support - web knowledge base access - 5 years
Comprehensive defective material retention - 5 years