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SonicWALL Premier Support - Extended service agreement

SonicWALL Premier Support - Extended service agreement
Manuf.No.: 01-SSC-1383
Art.No.: S16705699
Product group: Network Service & Support /
Manufacturer: SonicWALL
SonicWALL Premier Support, Extended service agreement, replacement, 3 years, on-site, 24x7, response time: 4 h, for SuperMassive 9800, 9800 High Availability, 9800 TotalSecure)
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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  • A dedicated Technical Account Manager
  • Monthly reports and review calls
  • Reduced SLAs
  • Escalation and resolution management
  • Upgrade and migration path reviews
  • Proactive firmware update notifications
  • Knowledge sharing
Dell SonicWALL Premier Support is designed for organizations with complex environments that require a closer day-to-day relationship with support team and a more proactive approach to technical assistance. One of the key features under Premier Support is the provision of a Technical Account Manager (TAM). The TAM acts as a trusted advisor and extension of your own support team; focuses on your unique IT environment and business objectives; and proactively expedites support communications, escalations and resolutions. Through monthly review calls and status reports, your TAM identifies and helps prevent issues before they occur.


Service Included Replacement
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week


Service & Support Extended service agreement - replacement - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 30 min
Technical support - e-mail consulting - 3 years
Technical support - web knowledge base access - 3 years
Technical support - monthly report - 3 years

Compatibility Information

Designed For SonicWALL SuperMassive 9800, 9800 High Availability, 9800 TotalSecure


  • SuperMassive 9800, SuperMassive 9800 High Availability, SuperMassive 9800 TotalSecure