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SonicWALL Premier Support - Extended service agreement

SonicWALL Premier Support - Extended service agreement
Manuf.No.: 01-SSC-1396
Art.No.: S16705710
Product group: Network Service & Support /
Manufacturer: SonicWALL
SonicWALL Premier Support, Extended service agreement, replacement, 6 years, on-site, 24x7, response time: 4 h, for SuperMassive E10800)
34.058,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • A dedicated Technical Account Manager
  • Monthly reports and review calls
  • Reduced SLAs
  • Escalation and resolution management
  • Upgrade and migration path reviews
  • Proactive firmware update notifications
  • Knowledge sharing
Dell SonicWALL Premier Support is designed for organizations with complex environments that require a closer day-to-day relationship with support team and a more proactive approach to technical assistance. One of the key features under Premier Support is the provision of a Technical Account Manager (TAM). The TAM acts as a trusted advisor and extension of your own support team; focuses on your unique IT environment and business objectives; and proactively expedites support communications, escalations and resolutions. Through monthly review calls and status reports, your TAM identifies and helps prevent issues before they occur.

General

Service Included Replacement
Location On-site
Full Contract Period 6 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - replacement - 6 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 6 years - response time: 30 min
Technical support - e-mail consulting - 6 years
Technical support - web knowledge base access - 6 years
Technical support - monthly report - 6 years

Compatibility Information

Designed For SonicWALL SuperMassive E10800

SonicWALL

  • SuperMassive E10800