HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement
HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement
HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 5 years, on-site, 24x7, response time: 4 h
1.008,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description - HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

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Technical data - HPE Foundation Care 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Comprehensive defective material retention - 5 years