HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 3 years, on-site, 9x5, response time: NBD
2.037,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description - HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement
  • Faster resolution from specially trained, solution-oriented advanced resources
  • Identification of risks and issues through regular device-based proactive scans
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. HPE Proactive Care can help you to improve the return on your investment in a converged infrastructure with features designed to help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish.

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Technical data - HPE Proactive Care Advanced Next Business Day Service with Comprehensive Defective Material Retention - Extended service agreement

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Comprehensive defective material retention - 3 years