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Polycom Premier - Extended service agreement

Polycom Premier - Extended service agreement
Manuf.No.: 4870-13339-103
Art.No.: S16361280
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier, Extended service agreement, advance parts replacement, 3 years (1st year), shipment, response time: NBD, Upgrade, for P/N: 2200-13339-001)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Delivery time approx. 1-3 days
  • Telephone technical support - Monday through Friday, or per agreement
  • Access to high-level engineering expertise to resolve complex technical problems
  • Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
  • Software updates and upgrades to correct errors or to enable new features and product functionality
  • Unlimited access to the extensive online KnowledgeBase
  • Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year
Marketing description is not available.


Service Included Advance parts replacement
Location Shipment
Full Contract Period 3 years
Support Period 1st year
Response Time Next business day
Pricing Type Upgrade


Service & Support Extended service agreement - advance parts replacement - 3 years - shipment - response time: next business day
Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - inspection - 3 years - availability: business hours
New releases update - 3 years

Compatibility Information

Designed For P/N: 2200-13339-001


  • RealPresence Trio Visual+ Accessory (Only for 2200-13339-001)