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Fujitsu Support Pack On Site Superior - Extended service agreement

Fujitsu Support Pack On Site Superior - Extended service agreement
Manuf.No.: FSP:GD4SD0Z00DEY07
Art.No.: S16757093
Product group: Network Service & Support /
Manufacturer: Fujitsu
Fujitsu Support Pack On Site Superior, Extended service agreement, parts and labour, 4 years (from original purchase date of the equipment), on-site, 9x5, repair time: next business day, must be purchased within 90 days of the product purchase, for P/N: S26361-K1304-V100)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Delivery time approx. 1-3 days
The Service Pack Superior expands the manufacturer's warranty by upgrading the service level during the warranty period and, where applicable, continues this level through the contracted period. Additionally it adds defined recovery times, which gives customer more safety, for example, when planning their business processes. On-site Service customer logs a call with the help desk over the telephone. The support technicians will attempt to resolve the problem using remote diagnostics or directly over the telephone. If this is not possible or when the process highlights that a specific component in the hardware must be replaced a Fujitsu Technology Solutions service partner will be dispatched to the customer site arriving within the contracted service time. The repair will be completed at the customer's location. The customer pays nothing more.


Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 4 years ( from original purchase date of the equipment )
Repair Time Next business day
Service Availability 9 hours a day / 5 days a week
Pricing Type Must be purchased within 90 days of the product purchase


Service & Support Details Extended service agreement - parts and labour - 4 Years - on-site - repair time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 4 Years

Compatibility Information

Designed For P/N: S26361-K1304-V100


  • PRIMERGY Connection Blade (Only for S26361-K1304-V100)