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Cisco Unified Computing Warranty Plus - Extended service agreement

Cisco Unified Computing Warranty Plus - Extended service agreement
Manuf.No.: CON-UCW6-SMS-1
Art.No.: S7434238
Product group: Network Service & Support /
Manufacturer: Cisco
Cisco Unified Computing Warranty Plus, Extended service agreement, replacement, 1 year, on-site, 8x5, response time: 4 h)
2,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
  • Peace of mind that your hardware will be replaced quickly
  • Fast, accurate onsite hardware repair from a Cisco field engineer
  • Increased availability of unified computing resources and infrastructure
For faster parts replacement than is provided with the standard Cisco Unified Computing System warranty, you can purchase the Cisco Unified Computing Warranty Plus. Warranty Plus provides anytime, remote access to Cisco support professionals who can determine if a return materials authorization (RMA) is required. Many IT organizations find that this is the right level of support for a preproduction pilot or lab testing of their UCS solution.

General

Type Extended service agreement
Service Included Replacement
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 8 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 8 hours a day / Monday-Friday
Technical support - emergency consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: business hours
Product info support - web knowledge base access - 1 year
New releases update - 1 year