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HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement

HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement
Manuf.No.: H1BY1PE
Art.No.: S16957843
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Next Business Day Service with Comprehensive Defective Material Retention Post Warranty, Extended service agreement, parts and labour, 1 year, on-site, 9x5, response time: NBD, for Brocade 16Gb/28 SAN Switch Power Pack+ for BladeSystem c-Class; 8Gb SAN Switch)
1.397,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 1 year
New releases update - 1 year
Product info support - web knowledge base access - 1 year
Comprehensive defective material retention - 1 year

Compatibility Information

Designed For Brocade 16Gb/28 SAN Switch Power Pack+ for BladeSystem c-Class
Brocade 8Gb SAN Switch 8/24c Power Pack+

Brocade

  • 16Gb/28 SAN Switch Power Pack+ for BladeSystem c-Class, 8Gb SAN Switch 8/24c Power Pack+