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Dell 3Y Basic NBD > 3Y ProSupport NBD - Upgrade from [3 years Basic Warranty

Dell 3Y Basic NBD > 3Y ProSupport NBD - Upgrade from [3 years Basic Warranty
Manuf.No.: 890-41667
Art.No.: S17113190
Product group: Network Service & Support /
Manufacturer: Dell
Dell 3Y Basic NBD > 3Y ProSupport NBD, Upgrade from [3 years Basic Warranty, Next Business Day] to [3 years ProSupport Next Business Day]., Extended service agreement, parts and labour, 3 years, on-site, 10x5, response time: NBD, for Networking S3048-ON)
352,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • 24x7x365 Next Business Day
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support
Dell ProSupport offers premium hardware and software support available around the clock, 24x7x365. ProSupport provides for a single point of accountability with highly trained in region experts, Next Business Day onsite service with parts and labor response, Dell ownership of collaboration with vendors for technical issues related to third-party hardware and software, escalation management with customer-set severity level options, consolidation of support for select vendors, and options for varied software, protection and advisory services. Dell ProSupport with Next Business day delivers proactive IT support that is fast, easy and designed to provide fast proactive IT support for businesses of all sizes.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability 10 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Dell Networking S3048-ON

Dell

  • Networking S3048-ON (When Service & Support Type = 3 years warranty and Service & Support Details Response Time = next business day and Service & Support Bundled Services is empty)