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Brocade Essential Direct Support 4-Hour Onsite - Extended service agreement

Brocade Essential Direct Support 4-Hour Onsite - Extended service agreement
Manuf.No.: P9S59A
Art.No.: S17390534
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
Brocade Essential Direct Support 4-Hour Onsite, Extended service agreement, parts and labour, 1 year, on-site, response time: 4 h, for Brocade BR-VDX6740-24-F, BR-VDX6740-24-R)
1.351,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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Description
Brocade understands that every network is unique and requires a different level of technical support to meet the customer's business requirements. Brocade Direct Support provides a single support contact for SAN and IP networking products purchased through Brocade, Brocade OEM Partners, or Brocade Solution Providers. Organizations facing the challenges of maintaining large or complex networking environments gain immediate access to Brocade expertise and resources to accelerate problem resolution, increase uptime, and improve overall efficiency. Brocade Essential Support provides software and hardware support to customers with Brocade equipment. Essential Support includes 24×7 access to the Technical Assistance Center (TAC) (available through phone, e-mail, and web), software updates, online selfservice tools, and offers several hardware replacement solutions.

General

Type Extended service agreement
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours

Details

Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year
New releases update - 1 year

Compatibility Information

Designed For Brocade BR-VDX6740-24-F, BR-VDX6740-24-R

Brocade

  • BR-VDX6740-24-F, BR-VDX6740-24-R