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Dell LLW > 5Y ProSupport Plus NBD - Upgrade from [Limited lifetime warranty] to [5 years ProSupport Plus Next Business Day].

Dell LLW > 5Y ProSupport Plus NBD - Upgrade from [Limited lifetime warranty] to [5 years ProSupport Plus Next Business Day].
Manuf.No.: 890-18868
Art.No.: S14917148
Product group: Network Service & Support /
Manufacturer: Dell
Dell LLW > 5Y ProSupport Plus NBD, Upgrade from [Limited lifetime warranty] to [5 years ProSupport Plus Next Business Day]., Extended service agreement, parts and labour, 5 years, on-site, 10x5, response time: NBD, for PowerConnect 20XX, 2124, 22XX, 2324, 2508, 26XX, 27XX, 28XX)
102,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Priority phone access to ProSupport engineers 24x7x365
  • Dedicated Technical Account Manager (for customers with 1000 or more ProSupport Plus systems)
  • Collaborative support
  • Proactive issue detection
  • Predictive failure prevention
  • Monthly history and contract reporting (for customers with 1000 or more ProSupport Plus systems)
  • Automated case creation
  • Maintenance
  • Physical
  • Parts and labor
  • Hardware Service with Next Business Day Onsite Service After Remote Diagnosis
Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 10 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Dell PowerConnect 2016, 2024, 2124, 2216, 2224, 2324, 2508, 2608, 2616, 2624, 2708, 2716, 2724, 2748, 2808, 2816, 2824, 2848

Dell

  • PowerConnect 2016 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2024 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2124 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2216 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2224 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2324 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2508 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2608 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2616 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2624 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2708 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2716 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2724 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2748 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2808 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2816 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2824 (When Service & Support Type = limited lifetime warranty)
  • PowerConnect 2848 (When Service & Support Type = limited lifetime warranty)