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Dell 1Y ProSupport NBD > 1Y ProSupport Plus 4H MC - Upgrade from [1 year ProSupport Next Business Day] to [1 year ProSupport Plus 4Hr Mission ...

Dell 1Y ProSupport NBD > 1Y ProSupport Plus 4H MC - Upgrade from [1 year ProSupport Next Business Day] to [1 year ProSupport Plus 4Hr Mission ...
Manuf.No.: 890-22976
Art.No.: S16266273
Product group: Network Service & Support /
Manufacturer: Dell
Dell 1Y ProSupport NBD > 1Y ProSupport Plus 4H MC, Upgrade from [1 year ProSupport Next Business Day] to [1 year ProSupport Plus 4Hr Mission Critical]., Extended service agreement, parts and labour, 1 year, on-site, 24x7, response time: 4 h, for Networking X1018, X1018P)
30,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Priority phone access to ProSupport engineers 24x7x365
  • Dedicated Technical Account Manager (for customers with 1000 or more ProSupport Plus systems)
  • Collaborative support
  • Proactive issue detection
  • Predictive failure prevention
  • Monthly history and contract reporting (for customers with 1000 or more ProSupport Plus systems)
  • Automated case creation
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Replacement, Phone Support, Web Support
Mission Critical is Dell's most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell's proven and reliable Critical Situation process will get customers back up and running fast. Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

General

Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours (for critical issues)
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Dell Networking X1018, X1018P

Dell

  • Networking X1018 (When Service & Support Type = 1 year warranty)
  • Networking X1018P (When Service & Support Type = 1 year warranty)