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Dell 3Y ProSupport NBD > 5Y ProSupport 4H MC - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport 4Hr Mission Critical].

Dell 3Y ProSupport NBD > 5Y ProSupport 4H MC - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport 4Hr Mission Critical].
Manuf.No.: 890-22998
Art.No.: S16266287
Product group: Network Service & Support /
Manufacturer: Dell
Dell 3Y ProSupport NBD > 5Y ProSupport 4H MC, Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport 4Hr Mission Critical]., Extended service agreement, parts and labour, 5 years, on-site, 24x7, response time: 4 h, for Networking X4012)
418,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • 24x7x365 2, 4, or 8-hour onsite parts and/or labor
  • Maintenance
  • Physical
  • Parts and labor
  • Troubleshooting, Repair, Parts Replacement, Phone Support, Web Support
Unplanned downtime is lost productivity; and quite often, lost revenue. To reduce recovery time from days to hours, Dell offers an enhanced Mission Critical option with Dell ProSupport. Mission Critical is Dell's most rapid resolution option, allowing customers to choose from 2, 4, or 8-hour onsite parts and/or labor. Dell's proven and reliable Critical Situation process will get customers back up and running fast. In addition to all of the benefits of ProSupport such as a single point of contact and accountability with access to highly trained experts - 24x7 365 days a year, Mission Critical service provides accelerated onsite parts and labor support by self-identifying the incident as a severity issue 1, 2 or 3, receipt of regular status updates to keep you informed every step of the way, and initiated emergency dispatches in parallel with troubleshooting for issues you self-identify as severity level 1.

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time 4 hours (for critical issues)
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Dell Networking X4012

Dell

  • Networking X4012 (When Service & Support Type = 3 years warranty)