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Dell 3Y ProSupport NBD > 5Y ProSupport Plus NBD - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Plus Next Business Day].

Dell 3Y ProSupport NBD > 5Y ProSupport Plus NBD - Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Plus Next Business Day].
Manuf.No.: 890-23024
Art.No.: S16266296
Product group: Network Service & Support /
Manufacturer: Dell
Dell 3Y ProSupport NBD > 5Y ProSupport Plus NBD, Upgrade from [3 years ProSupport Next Business Day] to [5 years ProSupport Plus Next Business Day]., Extended service agreement, parts and labour, 5 years, on-site, 10x5, response time: NBD, for Networking X4012)
290,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Priority phone access to ProSupport engineers 24x7x365
  • Dedicated Technical Account Manager (for customers with 1000 or more ProSupport Plus systems)
  • Collaborative support
  • Proactive issue detection
  • Predictive failure prevention
  • Monthly history and contract reporting (for customers with 1000 or more ProSupport Plus systems)
  • Automated case creation
  • Maintenance
  • Physical
  • Parts and labor
  • Hardware Service with Next Business Day Onsite Service After Remote Diagnosis
Dell ProSupport Plus is the only complete support service that combines priority access to expert support, accidental damage repair, and proactive monitoring for automatic issue prevention and resolution.

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Response Time Next business day
Service Availability 10 hours a day / 5 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - response time: next business day - availability: 10 hours a day / Monday-Friday
Technical support - phone consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - e-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - web knowledge base access - 5 years - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For Dell Networking X4012

Dell

  • Networking X4012 (When Service & Support Type = 3 years warranty)