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Brocade Essential Direct Support 4-Hour Onsite - Extended service agreement (renewal)

Brocade Essential Direct Support 4-Hour Onsite - Extended service agreement (renewal)
Manuf.No.: 5100-SVS-R4OS-1
Art.No.: S7439690
Product group: Network Service & Support /
Manufacturer: Brocade
Brocade Essential Direct Support 4-Hour Onsite, Extended service agreement (renewal), parts and labour, 1 year, on-site, response time: 4 h, for Brocade 5100)
2.123,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • Streamline problem resolution and increase system availability with direct access to Brocade support experts and resources
  • Simplify SAN, channel extension, and FAN maintenance with a single support contact for all Brocade hardware and software
  • Optimize performance with proactive communications from dedicated Brocade Support account managers, with the premier level of support
  • Maximize investments through quarterly support reviews that help increase efficiency and uptime
Brocade thoroughly understands the advanced level of technical support required for maintaining large networked storage environments. Brocade has the expertise to help ensure maximum availability of mission-critical Storage Area Network (SAN), Channel Extension, and File Area Network (FAN) resources in these complex, multi-vendor environments. Brocade Direct Support provides a flexible and cost-effective approach to ongoing maintenance for products purchased through Brocade, Brocade OEM Partners, or Brocade solution providers. Through Brocade Direct Support, customers have a single support contact for all Brocade hardware and software, and direct access to Brocade Support resources. This one-on-one relationship streamlines the delivery of Brocade Support services and helps accelerate problem resolution, while reducing overall support costs.

General

Type Extended service agreement (renewal)
Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours

Details

Service & Support Details Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - web support - 1 year
New releases update - 1 year

Compatibility Information

Designed For Brocade 5100

Brocade

  • 5100