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Polycom Premier - Extended service agreement

Polycom Premier - Extended service agreement
Manuf.No.: 4870-24030-112
Art.No.: S16571304
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier, Extended service agreement, advance parts replacement, 1 year, shipment, business hours, response time: NBD)
4.468,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Access to high-level engineering expertise to resolve complex technical problems
  • Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
  • Unlimited access to the extensive online KnowledgeBase
Polycom's Premier provides customers with technical telephone support, advance parts replacement, software upgrades & updates, and access to Polycom's enhanced support portal.

General

Type Extended service agreement
Service Included Advance parts replacement
Location Shipment
Full Contract Period 1 year
Response Time Next business day
Service Availability Business hours

Details

Service & Support Details Extended service agreement - advance parts replacement - 1 year - shipment - response time: next business day - availability: business hours
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday
Technical support - inspection - 1 year - availability: business hours
New releases update - 1 year