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HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement

HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty - Extended service agreement
Manuf.No.: H3DQ8PE
Art.No.: S17926929
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care Call-To-Repair Service with Comprehensive Defective Material Retention Post Warranty, Extended service agreement, parts and labour, 1 year, on-site, 24x7, repair time: 6 hours, for P/N: JW739A, JW740A, JW741A, JW742A)
6.529,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
  • Escalation management
  • HP electronic remote support solution
  • Access to electronic support information and services
HP Foundation Care is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected products. For hardware products covered by HP Foundation Care, the service includes remote diagnosis and support, as well as onsite hardware repair if it is required to resolve an issue.

General

Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 1 year - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 1 year - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year
New releases update - 1 year
Product info support - web knowledge base access - 1 year
Comprehensive defective material retention - 1 year

Compatibility Information

Designed For P/N: JW739A, JW740A, JW741A, JW742A

  • (Only for JW739A, JW740A, JW741A, JW742A)