HPE Proactive Care Advanced Call-To-Repair Service - Extended service agreement

HPE Proactive Care Advanced Call-To-Repair Service - Extended service agreement
HPE Proactive Care Advanced Call-To-Repair Service, Extended service agreement, parts and labour, 5 years, on-site, 24x7, repair time: 6 hours, for P/N: JW645A, JW646A, JW647A, JW648A
53.680,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description - HPE Proactive Care Advanced Call-To-Repair Service - Extended service agreement
  • Faster resolution from specially trained, solution-oriented advanced resources
  • Identification of risks and issues through regular device-based proactive scans
HPE Proactive Care offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. HPE Proactive Care can help you to improve the return on your investment in a converged infrastructure with features designed to help provide faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish.

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Technical data - HPE Proactive Care Advanced Call-To-Repair Service - Extended service agreement

General

Service Included Parts and labour
Location On-site
Full Contract Period 5 years
Repair Time 6 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 5 years - on-site - repair time: 6 hours (distance from customer site - 80 km) - availability: 24 hours a day / Monday-Sunday
Extended service agreement - parts and labour - 5 years - on-site - repair time: 8 hours (distance from customer site - 160 km) - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 5 years
Product info support - web knowledge base access - 5 years
New releases update - 5 years
Technical support - phone consulting - 5 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday

Compatibility Information

Designed For P/N: JW645A, JW646A, JW647A, JW648A

  • (Only for JW645A, JW646A, JW647A, JW648A)