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HPE Proactive Care Advanced 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement

HPE Proactive Care Advanced 24x7 Service with Comprehensive Defective Material Retention - Extended service agreement
Manuf.No.: H3HG1E
Art.No.: S17927801
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Proactive Care Advanced 24x7 Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 3 years, on-site, 24x7, response time: 4 h, for P/N: JW674A, JW675A, JW676A, JW677A
57.852,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualised environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For P/N: JW674A, JW675A, JW676A, JW677A

  • (Only for JW674A, JW675A, JW676A, JW677A)