HPE Proactive Care Next Business Day Exchange Service - Extended service agreement

HPE Proactive Care Next Business Day Exchange Service - Extended service agreement
HPE Proactive Care Next Business Day Exchange Service, Extended service agreement, replacement, 3 years, shipment, 9x5, response time: NBD, for P/N: JW259A, JW260A, JW261A
383,00
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Available
Delivery time approx. 1-3 days
Description - HPE Proactive Care Next Business Day Exchange Service - Extended service agreement
  • Faster resolution from specially trained, solution-oriented advanced resources
  • Identification of risks and issues through regular device-based proactive scans
HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end environment support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks. In the event of a service incident, Proactive Care provides access to technical solution specialists who can help you to rapidly resolve critical issues. HP employs accelerated escalation procedures to resolve complex incidents. In addition, your support team of HP specialists is equipped with remote technologies and tools designed to reduce downtime and increase productivity.

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Technical data - HPE Proactive Care Next Business Day Exchange Service - Extended service agreement

General

Service Included Replacement
Location Shipment
Full Contract Period 3 years
Response Time Next business day
Service Availability 9 hours a day / 5 days a week

Details

Service & Support Extended service agreement - replacement - 3 years - shipment - response time: next business day - availability: 9 hours a day / Monday-Friday
Technical support - remote diagnosis - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
New releases update - 3 years
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Product info support - web knowledge base access - 3 years

Compatibility Information

Designed For P/N: JW259A, JW260A, JW261A

  • (Only for JW259A, JW260A, JW261A)