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HPE Foundation Care 24x7 Service Post Warranty - Extended service agreement

HPE Foundation Care 24x7 Service Post Warranty - Extended service agreement
Manuf.No.: H1ED0PE
Art.No.: S18012848
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 24x7 Service Post Warranty, Extended service agreement, parts and labour, 1 year, on-site, 24x7, response time: 4 h, for P/N: Q0U55A, Q0U57A, Q0U59A, Q0U61A)
3.907,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.

General

Service Included Parts and labour
Location On-site
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 1 year - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year
Product info support - web knowledge base access - 1 year
New releases update - 1 year

Compatibility Information

Designed For P/N: Q0U55A, Q0U57A, Q0U59A, Q0U61A

HPE

  • (Only for Q0U55A, Q0U57A, Q0U59A, Q0U61A)