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HPE Foundation Care 4-Hour Exchange Service - Extended service agreement

HPE Foundation Care 4-Hour Exchange Service - Extended service agreement
Manuf.No.: H5UW5E
Art.No.: S18012864
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE Foundation Care 4-Hour Exchange Service, Extended service agreement, replacement, 1 year, shipment, 24x7, response time: 4 h, for P/N: JL170A, JL170A#ABB, JL170A#ACC)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
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  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • Firmware updates for selected products
  • Access to technical resources
  • Software support
  • Installation advisory support
  • Software features and operational support
  • Software product and documentation updates
HP Foundation Care Service (HP Foundation Care) is composed of comprehensive hardware and software services aimed to help increase the availability of your IT infrastructure. HP technical resources work with your IT team to help you resolve hardware and software problems with HP and selected third-party products.


Service Included Replacement
Location Shipment
Full Contract Period 1 year
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week


Service & Support Extended service agreement - replacement - 1 year - shipment - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 1 year
Technical support - phone consulting - 1 year - availability: 24 hours a day / Monday-Sunday
New releases update - 1 year

Compatibility Information

Designed For P/N: JL170A, JL170A#ABB, JL170A#ACC


  • OfficeConnect 1850 24G 2XGT (Only for JL170A, JL170A#ABB, JL170A#ACC)