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HPE 4-hour 24x7 Proactive Care Advanced Service with Comprehensive Defective Material Retention - Extended service agreement

HPE 4-hour 24x7 Proactive Care Advanced Service with Comprehensive Defective Material Retention - Extended service agreement
Manuf.No.: H5WC1E
Art.No.: S18013121
Product group: Network Service & Support /
Manufacturer: Hewlett Packard Enterprise
HPE 4-hour 24x7 Proactive Care Advanced Service with Comprehensive Defective Material Retention, Extended service agreement, parts and labour, 3 years, on-site, 24x7, response time: 4 h, for P/N: JL173A, JL173A#ABA, JL173A#ABB, JL173A#ACC, JL173A#BB)
6.197,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
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Description
HP Proactive Care Service (Proactive Care) offers an integrated set of reactive and proactive services designed to help you improve the stability and performance of your converged infrastructure. In a complex converged and virtualised environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time 4 hours
Service Availability 24 hours a day / 7 days a week

Details

Service & Support Extended service agreement - parts and labour - 3 years - on-site - response time: 4 hours - availability: 24 hours a day / Monday-Sunday
Technical support - phone consulting - 3 years - response time: 2 hours - availability: 24 hours a day / Monday-Sunday
Technical support - remote diagnosis - 3 years
Product info support - web knowledge base access - 3 years
New releases update - 3 years
Comprehensive defective material retention - 3 years

Compatibility Information

Designed For P/N: JL173A, JL173A#ABA, JL173A#ABB, JL173A#ACC, JL173A#BB

  • (Only for JL173A#ABA, JL173A#BB)
  • HPE (Only for JL173A)
  • HPE OfficeConnect 1850 48G 4XGT PoE+ 370W (Only for JL173A#ABB, JL173A#ACC)