Hotline: 01805 0-AEINS (234 67)*

Polycom Premier - Extended service agreement

Polycom Premier - Extended service agreement
Manuf.No.: 4870-00030-112
Art.No.: S2112939
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier, Extended service agreement, parts, 1 year, shipment, response time: NBD, for Vortex EF2201)
Excludes VAT, Plus 7,80 EUR postage and packaging Other costs if applicable
Still available
Delivery time approx. 1-3 days
  • Telephone technical support - Monday through Friday, or per agreement
  • Access to high-level engineering expertise to resolve complex technical problems
  • Advance parts replacement - provides expedited replacement of all covered, failed hardware parts
  • Software updates and upgrades to correct errors or to enable new features and product functionality
  • Unlimited access to the extensive online KnowledgeBase
  • Access to Polycom's interactive video test facility - 24 hours a day, 365 days a year
Polycom Premier support includes: unlimited telephone support throughout your workday - access to technical support hotline during local business hours, Monday through Friday (excluding holidays); expedited parts - full replacement of all covered failed components are shipped for next business day delivery; software upgrades - major feature and functionality releases; software updates - updates to correct any software errors that prevent your system from performing to published specifications; face-to-face testing with Polycom technical support engineers scheduled during local business hours (except holidays); on-line access - instant access via the World Wide Web to timely product and service information, including technical bulletins, software patches and drivers, and training information.


Type Extended service agreement
Service Included Parts
Location Shipment
Full Contract Period 1 year
Response Time Next business day


Service & Support Details Extended service agreement - parts - 1 year - shipment - response time: next business day
Technical support - phone consulting - 1 year - availability: business hours / Monday-Friday
Technical support - web knowledge base access - 1 year
Technical support - inspection - 1 year
New releases update - 1 year

Compatibility Information

Designed For Polycom Vortex EF2201


  • Vortex EF2201