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Polycom Premier Plus - Extended service agreement

Polycom Premier Plus - Extended service agreement
Manuf.No.: 4870-00370-138
Art.No.: S4970567
Product group: Network Service & Support /
Manufacturer: Polycom
Polycom Premier Plus, Extended service agreement, parts and labour, 3 years, on-site, business hours, response time: NBD, for HDX 4001 Executive Desktop System, 4001 XL, 4002 Executive Desktop System, 4002 XL)
2.793,00
Excludes VAT, Plus 0,00 EUR postage and packaging Other costs if applicable
Still available
Delivery time approx. 1-3 days
Description
  • Designed for customers who need a higher level of support to manage their business
  • Focused on failure prevention, rapid resolution and technical responsiveness
  • Includes all features included in Premier Support, plus on-site response by a Product Support Specialist within 24 hours to personally remedy any unresolved problem (or next business day)
Optimize your collaboration environment to deliver the most benefit to your business. As a Polycom support customer, you have access to the world's foremost conferencing and collaboration support experts to provide fast, accurate solutions to operational problems. The Premier Family of Support Services delivers consistent, high quality support across all Polycom product lines. The Premier Plus Support includes unlimited telephone technical support throughout your workday; advance parts replacement, software updates, software upgrades, on-site response by a customer service engineer, on-line support, test facility.

General

Service Included Parts and labour
Location On-site
Full Contract Period 3 years
Response Time Next business day
Service Availability Business hours

Details

Service & Support Technical support - phone consulting - 3 years - availability: business hours / Monday-Friday
Extended service agreement - parts and labour - 3 years - on-site - response time: next business day - availability: business hours
Product info support - web knowledge base access - 3 years - availability: 24 hours a day / Monday-Sunday
Technical support - inspection - 3 years - availability: business hours
New releases update - 3 years

Compatibility Information

Designed For Polycom HDX 4001 Executive Desktop System, 4001 XL, 4002 Executive Desktop System, 4002 XL

Polycom

  • HDX 4001 Executive Desktop System, HDX 4001 XL, HDX 4002 Executive Desktop System, HDX 4002 XL